Preguntas comunes

¿Quién es elegible para los servicios?

Eligibility for certain programs is based upon income guidelines correspondent to household size.

Estoy buscando ayuda con mi gas, electricidad, agua o alquiler. ¿Qué hago para empezar a obtener ayuda?

Please start the process by stopping by the agency.  You can pick up a packet of instructions to apply for services.  We are open Mon, Tues, Thurs, and Fri: 8:00 a.m. – 4:00 p.m. Wednesday: 8:00 a.m. – 6:00 p.m.  Closed for major holidays.

Me gustaría saber cuál es el estado de mi solicitud es.

The approval process takes 7 to 10 business days to be reviewed and processed.  Once a decision has been made you will receive notification via mail.

¿Qué pasa si se me ha dicho que la agencia está fuera de la financiación?

For emergency services such as rental funds or utility assistance please note there’s no guarantee of fund availability.  Funds are distributed on a first come, first serve basis.  If you would like you can call 211 for more options or visit the local DHHS department.

¿Puedo recibir ayuda más de una vez?

We only offer services once per calendar year, from date of service.